Awards Categories

Supplier Excellence Award

The Supplier Excellence Award recognises an external supplier, partner, or service provider that delivers exceptional value and performance to credit unions.

In simple terms, it celebrates a supplier that:

• Consistently delivers high-quality products or services
• Shows a strong understanding of the credit union sector and its needs
• Provides reliable, responsive, and innovative support
• Helps credit unions improve efficiency, member service, or capability
• Acts as a trusted long-term partner rather than just a vendor

This award is about partnership excellence, not just good service delivery.

This award is about:

Which supplier makes life genuinely easier, better, or more effective for credit unions—and proves it through results.

It’s not just about being “good at what you do”, but about being a strategic, trusted partner that adds real value to the sector.

Requirements

1. Quality of service or product

• Consistent delivery of high standards
• Reliability, accuracy, and performance
• Meeting or exceeding agreed service levels

2. Impact on credit unions

• Clear benefit to credit union operations or members
• Evidence of improved efficiency, cost savings, or service enhancement
• Tangible outcomes (not just promises or features)

3. Innovation

• Introduction of new ideas, tools, or improvements
• Use of technology or smarter processes
• Helping credit unions modernise or adapt

4. Customer support & partnership approach

• Responsiveness and ease of working with the supplier
• Strong communication and issue resolution
• Collaborative approach (working with credit unions, not just for them)

5. Understanding of the credit union sector

• Tailoring solutions to credit union values and regulatory environment
• Demonstrating awareness of member-focused ethos
• Long-term commitment to the sector

  Specific examples of successful projects or partnerships

  Testimonials from credit unions or staff

  Evidence of measurable improvements (time saved, costs reduced, member experience improved)

  Case studies showing how the supplier solved real challenges

  Proof of consistency across multiple credit unions or over time